Listed on ITC yet Account was paid up!!

<p>I made regular payments monthly for a year, p.o.p was also sent to a fax number so they can link the payments, so you are told. i made a settlement arrangement in Nov '15.Since Jan '16, i used to receieve numerous phone calls to say the last payment they recieved was Oct '15 and sms's saying I have not made payment. Final payment was in Feb '16. I used to phone NBA, speaking to a diff person & explaining the same story each time obviously wanting to resolve this. I sent through my p.o.p to NBA to Lance in Jan '16 and again last week when i recieved an sms saying that my acc will be handed over to E da Vos Attornerys if payment is not recieved. Lance @ NBA said he will resolve this and get back to me, but he didnt. Yet again, i had to phone in, speak to other people along the way & no results. On 10.05.16, i get an sms saying that my acc has been handed over for legal action to E da Vos & Co. i phoned and spoke to Mallory, feeling very fustrated with all the phone calls and chasing that i am doing instead of the people actually doing their jobs so i didnt have to waste my time. Mallory asked me to email her the p.o.p, she will look into it and come back to me.Mallory did, but only to ask me, where did i get the bank acc no. from as that number does not exist?i explained to her that was the details i was given and if NBA can see payments until Oct '15, where did the rest of the payments disappear to, then she said okay, she will call me back Monday, she also understood my fustration, she said and promised to get back to me, nothing. Bianca from NBA phoned me 11.05.16 to tell me that NBA has nothing to do with my acc, and that their legal dept (E da Vos & Co) is now handling my acc. She emailed me a statement with a balance that i am still owing. i said to Bianca that i made a settlement arrangement so that account is paid up, and she says that she shouldnt even be speaking to me but she phoned to explain to me what is happening?Really??and if i want to know what is going on i must phone E da Vos, they are the legal Dept. My question is why should i be phoning around trying to sort this mess out? because i want to avoid my name being listed on ITC so i can maintain a good credit rating. I sent Mallory an email stating that i am waiting for feedback, nothing. i phoned Mallory 12.05.16, to find out what is going on, and she tells me that my acc is with NBA and E da Vos is not handling my acc. So if Bianca @ NBA tells me that they are no longer handling my account and i need to speak to E da Vos, when i do phone them i get told that they are not handling my account, so, do they even know what they are doing and how can i know whats going on if they themselves do not know. So Mallory puts me through to her teamleader, Marvin, who asks me what my issue is. After explaining this story again, he tells me that my account is now closed as it was paid up, that my acc was handed back to NBA and a letter was sent to ITC to clear my name yest, , because guess what, They handed me over to ITC anyways, even though my acc was paid up and because of their laziness, my name is now on ITC and i have to wait 6 - 8 weeks before it is cleared. Because they do not provide feedback and follow-up , this could be avoided, if they did their jobs accurately. Now i cannot even apply for a homeloan due to these people's negligence! </p>