Lack of response and no help with my account

This is my second review as no one has bothered to help me to date. This is frustrating and unacceptable. I have since settled my account in September but still have not received my settlement letter even after sending through numerous emails with the proof of payment. My account with FNB was also not settled in full as advised.

I keep calling and no one ever gets back to me or I am placed on hold until the phone cuts. This is unacceptable as my name has not been cleared either.