LACK OF CUSTOMER SERVICE

I had an Edcon account , I was offered a 40% discount if I settled the account through R L Daly attorneys. I was told I would receive a paid up and my ITC profile will be updated with 3weeks. over a month has passed and this has not been done. I called R L Daly who claim Norman Bisset are responsible for this. Gugulethu from Norman Bisset was very unhelpful and ignored my calls and emails when she finally responded she said they have requested Edcon to do the write off. I then contacted Edcon spoke to Jose who called Norman Bisset while I stayed on the line who. Norman Bisset then said I should send all my documents to them!!! why the hell am I sending documents to Norman when GUGulethu already has everything!!! I have also laid disputes with Transunion & Experian for the Edcon account. The beareus contact Edcon who claim I owe them still, the balance they claim I owe is the balance that was going to be written off (40% discount balance). I have emailed Nimble al the documents and I have not received any response.