*********** people. Should all be fired

They phone me for an arrangement for payment on my Standard Bank account. Few days later they phone me again for an arrangement on the same account. I tell the lady that I made an arrangement. Her response: There is nothing on the system. They phone again and again I make an arrangement asking them to do the debit order on the 25th on each month, but since it is December I presume that it will go off on the 21st. She confirmed this. What happened? The idiots put the debit order through on the 14th. The 14th, now I ask you, what did they not understand. About 10 min ago I get another call. Why? To make an arrangement. I tell her that there was an arrangement for the 21st, and what did they do? Debit my bank account on the 14th. I have had it.!!!! All calls recorded? I hope so, then they can listen to the voices of their *********** employees.