CV
Chantal V

1 reviews | Active since Jun 2017

25 Apr 2018, 09:53

*********** and dishonest

They keep sending sms’s to my phone for my husband’s old Standard Bank Blue Bean card. On 24 March 2018 we got an sms offering settlement discount. Clicked the link and made payment - all sorted out right? Wrong. Still we are getting correspondence demanding payment. I have called them as well as having logged 2 x dispute on their website. Still, they keep demanding payment - for the FULL amount oustanding. Do these people know what they are doing? The payment we made wasn’t even allocated to the account when I called mid April. STOP harassing us. Allocate the payment according to YOUR settlement offered and send the settlement letter. Then please go away and don’t contact us ever again.

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Replies (1)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply25 Apr 2018, 13:00
Official

Thank you for raising your and concerns with us.

The matter has been escalated to the relevant department and will be resolved.

Please feel free to contact us by means of the following:

Telephone: ***

Email: ***

Regards,

Customer Care Team