Horrific experience with Norman Bisset

The incompetence in this company is appalling. Have long paid the Europcar account, dating back to 2018. To this day, they keep calling, demanding that I pay! Even when I share the screenshots of the then arranged debit orders, nothing gets done! Every person who calls, is new and they always promise to get to the bottom of the incompetence. Was also told that, the person who collected then is no longer with them. I think where I am sitting, its evident that, they are literally making their problems mine!