HORRIBLE AND TERRIBLE SERVICE

I write this with so much frustration over how I have been treated by Norman Bissett attorneys over the past few days. I have a standard bank loan account (Account ***) which is handed over to them and sometime last week I called their offices asking for a settlement discount as I would like to settle the loan account. I spoke to one of their consultants on the 24th of March 2023 and he advised that he will enquire with standard bank about my request. He called me back and told me that standard bank does not do settlement discounts. I found this information very odd as I have another standard bank account ( Acc ***) which was handed over to LGR attorneys and they were able to get me a settlement discount and I settled this account today. I then asked for the contact details for standard bank so I can liaise directly with them and the guy told me he does not have the number.

On the 25th of March 2023, I called Norman Bissett attorneys and a lady called Zinhle, who is apparently from the outbound department. I asked for the standard bank number again and she said she does not have it. I asked her how do they then communicate with standard bank and she said via email. I asked for the email address and she said only the manager can give it out. I asked for the manager and Zinhle said the manager is off and there is no other manager to help me. She then assured me that she will see what she can do and then call me back, which she never did.

Zinhle only called me today and told me the settlement is not possible. Still I asked her for the number and contact details and she told me the same story of her not having the details. I asked to speak to the manager and I heard her on the background calling the manager, the manager refused to come to the phone and I heard Zinhle say ''lo mama uyangibhora'' which translates as ''this woman is boring me'' then hung up the phone in my ear.

The account may have been handed over but this does not mean I can be treated like trash when I am just trying to stay debt free. Both these accounts were handed over when I got retrenched and could not afford to keep up with my monthly installments anymore.

Norman Bissett should train their employees not to treat clients like they are ******* just because they are owing and also train your managers to handle customer queries. The manager refusing to come to the phone is really out of line and if he fails to manage customer queries you are clearly paying him for nothing. His consultant hung up the phone in my ear on his watch and he also never bothered to phone back. There are a lot of people who do not even pick up their phones when they are in debt and I, trying to reach out and settle what I owe gets treated like this???? Standard bank, you may have handed the account over to Norman Bissett however, how they treat your clients also *****s and dents your reputation so badly as I initially took out a loan with you.