kK
knboltman K

1 reviews | Active since Mar 2017

06 Jun 2018, 11:33

HAVE BEEN WAITING DISGUSTED WITH SERVICE

Im am disgusted by the service i have received I have made payment on my african bank account the end of april and i am still waiting on a paid up letter i was advised that this process takes 7-21 working days however as i have been waiting over a month for this as it is reflecting that i owe R1650-00and i dont the consulatnt i spoke to chantel was extrmely rude an not helpful at all as she became very abrupt when i asked her how long this process would take for the paid up letter as i have been waiting for this to be sent to me ive been sent from pillar to post I am extremely unhappy with the level of service i received an disgusted.

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Replies (4)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply06 Jun 2018, 12:01
Official

Thank you for raising your and concerns with us.

The matter has been escalated to the relevant department and will be resolved.

Please feel free to contact us by means of the following:

Telephone: ***

Email: ***

Regards,

Customer Care Team

kK
knboltman K's update06 Jun 2018, 12:37
Reviewer Update
how has this matter been escalated without getting any relevant information from myself in order to track my account.
kK
knboltman K's update06 Jun 2018, 16:43
Reviewer Update
so i have contacted your customer service team as requested however due ti high call volumes i waited long in the que an then got threw to reception at the woodstock branch was told i would be transferred an the line got cut
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply07 Jun 2018, 11:36
Official

Dear Ms Boltman,

The number provided in our email is that of African Bank customer service.

Since we did not place the information on yr credit profile we not authorised to remove it.

We have escalated the request to our client to update your profile.

Kind Regards,

Customer Care Team