AJvR
Adele Jansen van Rensburg

1 reviews | Active since Aug 2018

23 Aug 2018, 14:59

Harassment calls after more than 5 years!

Eight years ago my husband was involved in an accident and his vehicle was written off. There was an Altech tracker installed in this vehicle. Afterwards I cancelled the tracker, and was obtaining quotes to get the tracker reinstalled into my vehicle. This was never done.

Now suddenly for the past 6 months I am being harassed with phone calls from this company wanting to offer me discount for this account... I have ended up explaining everything nicely the first probably 50 times... After that I had resulting in losing my temper and shouting at them. Now I am just to the point and tell them to listen to their recordings on my telephone number and I disconnect the call..

There has been numerous agents promising to go investigate this further and get this resolved. But clearly that NEVER happens!

0
Replies (2)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply23 Aug 2018, 15:24
Official

Dear MRS ADELINA ALBERTA DE LANGE

Our reference number: 1-62***

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Should you require any additional assistance with anything else, please direct all for our attention.


Regards,

Rafieka Mohamed

Customer Care Team

AJvR
Adele Jansen van Rensburg's update23 Aug 2018, 15:29
Reviewer Update
Thank you