QT
Quinton T

1 reviews | Active since Apr 2018

26 Oct 2018, 11:30

Harassment by Norman Bissett & Associates Group

I have outstanding debt with Wesbank which was handed to Norman Bissett & Associates. I have been paying the agreed amount every month and on time as they take a direct debit off my bank account.

The very frustrating part with this company is the constant calls i get from their call centre almost on a daily basis. This amounts to harassment! I'm at the point now where i just reject their calls as i have asked them on numerous occasions to stop calling me.

Once again this company calls me from (021) ********** which i answered where the male consultant stated he is giving me a courtesy call to thank me for my last payment. I then told him to make a note on his system to not let anyone from his company call me as this is harassment. He then sarcastically say's; 'so a courtesy call to thank me for payment is harassment'. I then informed him that i get calls from his company daily so don't need them to call me. He then repeated what he said earlier and i duly informed him he has a **** attitude and ended the call.

STOP CALLING ME DAILY; there is no need to call me constantly! You might also want to think about training your staff better to handle clients more professionally or rather get rid of *********** staff! The number they called me on was my cell phone number; listen to the call made to me today and you will establish what i said above.

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Replies (3)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply29 Oct 2018, 09:02
Official
Good Day

Thank you for raising your concerns with us regarding the calls you are receiving. 

We have been unable to locate the specific matter you are receiving calls for. Please provide us with one of the following to ensure we remove it from the normal production environment. 

• ID number 
• Contact number that you are receiving the calls on and date of the last call. 
•Reference number for the account 

You may contact us via email at ***

Kind Regards

Ghaironessa Mosaval

Customer Care Team

QT
Quinton T's update30 Oct 2018, 12:59
Reviewer Update
A lady from Nimble Group called me yesterday (29th October 2018) and she stated she will take my details out of her call centre so that i don't get any of their Agents calling me again. Low and behold; i have received 3 calls from this morning from the same company. On the first 2 calls i answered they don't speak and just cut the call. The last call a lady answered and asked me to hold on and then abruptly ended the call. Very unprofessional company; do they get paid extra for calls made to clients as this is the impression i am getting?!?!?!?!
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply31 Oct 2018, 07:50
Official

Good day

We can confirm that the matter was removed from our collections department.Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval

Customer Care Team