FO
Fredricka O
1 reviews | Active since Jul 2014
03 Jul 2019, 07:45
Harassment 911????
My TRACKER account got handed over to them without any notification. They have been harassing me non stop on my phone every day up 8 times. I have explained to them on nunerous occassions that I am working in a CALL CENTRE and is not allowed a cellphone or ant personal call during working hours they MUST email me. Yet NO ONE BOTHERS TO MAKE A NOTE OF IT, I have in the meantime made arrangements with Tracker themselves and did pay towards the R769 arrears. Stoo ohoning and harassing me contact Tracker and get the feedback from them, one more call and I will report you to the NCR, I will not loose my job through *********** people.
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Replies (3)0
Replies (3)
Norman Bissett & Associates Group's replyOfficial
03 Jul 2019, 09:34Dear Mrs Oelofse,
Thank you for raising your and concerns with us. The matter has been escalated to the relevant department and will be resolved. Please feel free to contact us by means of the following:Telephone: ***Email: *** Regards, PJ Peters
Customer Care Team
Thank you for raising your and concerns with us. The matter has been escalated to the relevant department and will be resolved. Please feel free to contact us by means of the following:Telephone: ***Email: *** Regards, PJ Peters
Customer Care Team
Norman Bissett & Associates Group's reply03 Jul 2019, 09:34
Official
Dear Mrs Oelofse,
Thank you for raising your and concerns with us. The matter has been escalated to the relevant department and will be resolved. Please feel free to contact us by means of the following:Telephone: ***Email: *** Regards, PJ Peters
Customer Care Team
Thank you for raising your and concerns with us. The matter has been escalated to the relevant department and will be resolved. Please feel free to contact us by means of the following:Telephone: ***Email: *** Regards, PJ Peters
Customer Care Team
FO
Fredricka O's updateReviewer Update
03 Jul 2019, 12:40Dear Mrs Oelofse, Our ref: ***6Tracker Acc: *** We are the nominated agents acting on instruction from our client Tracker to collect an outstanding amount of R769.18. As such our primary collections method is telephonic and not emails. In this instance our client is demanding payment of the full arrears on your account, hence the contact from our office. In your communication you advised that a payment was made towards it. We request a copy thereof to present the same to our client and will request their instruction with regards to any continued collections actions. Our office will revert to you on receipt thereof. Kind Regards, PJ Peters
PS
This is the true response that I got from them shocking????
PS
This is the true response that I got from them shocking????
FO
Fredricka O's update03 Jul 2019, 12:40
Reviewer Update
Dear Mrs Oelofse, Our ref: ***6Tracker Acc: *** We are the nominated agents acting on instruction from our client Tracker to collect an outstanding amount of R769.18. As such our primary collections method is telephonic and not emails. In this instance our client is demanding payment of the full arrears on your account, hence the contact from our office. In your communication you advised that a payment was made towards it. We request a copy thereof to present the same to our client and will request their instruction with regards to any continued collections actions. Our office will revert to you on receipt thereof. Kind Regards, PJ Peters
PS
This is the true response that I got from them shocking????
PS
This is the true response that I got from them shocking????
Norman Bissett & Associates Group's replyOfficial
03 Jul 2019, 13:44Dear Mrs Oelofse,
We understand and accept that being contacted for an unpaid debt may be disconcerting.
We have reviewed the interactions between your office and ours and the conversations were not successfully terminated. This was due to you disconnecting from the calls, thus we did not have all the information to present to our client and for them in turn to issue and instruction.
Based on our previous email, we have referred this matter for their perusal and will revert to you with their instruction.
Kind Regards,
PJ Peters
Customer Service Manager
We understand and accept that being contacted for an unpaid debt may be disconcerting.
We have reviewed the interactions between your office and ours and the conversations were not successfully terminated. This was due to you disconnecting from the calls, thus we did not have all the information to present to our client and for them in turn to issue and instruction.
Based on our previous email, we have referred this matter for their perusal and will revert to you with their instruction.
Kind Regards,
PJ Peters
Customer Service Manager
Norman Bissett & Associates Group's reply03 Jul 2019, 13:44
Official
Dear Mrs Oelofse,
We understand and accept that being contacted for an unpaid debt may be disconcerting.
We have reviewed the interactions between your office and ours and the conversations were not successfully terminated. This was due to you disconnecting from the calls, thus we did not have all the information to present to our client and for them in turn to issue and instruction.
Based on our previous email, we have referred this matter for their perusal and will revert to you with their instruction.
Kind Regards,
PJ Peters
Customer Service Manager
We understand and accept that being contacted for an unpaid debt may be disconcerting.
We have reviewed the interactions between your office and ours and the conversations were not successfully terminated. This was due to you disconnecting from the calls, thus we did not have all the information to present to our client and for them in turn to issue and instruction.
Based on our previous email, we have referred this matter for their perusal and will revert to you with their instruction.
Kind Regards,
PJ Peters
Customer Service Manager