Harassed for someone else's debt
This is quite the strange one.. Recently I was called by this company regarding money I apparently owe Vodacom as well as Russells. The consultant read back an ID number, and I advised her that it is similar to my ID, but it is not correct. Since then I have been receiving multiple messages and calls, which makes no sense as the person they are looking for has a different ID and surname as mine. I have now had to block their numbers as they have been harassing me non stop for someone else's debt, which is really confusing but probably an error on some users behalf.
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Replies (1)Norman Bissett & Associates Group's replyOfficial
13 Dec 2018, 13:15Good day Lelani Van Vuuren Burger
Thank you for raising your concerns with us regarding the calls you are receiving.
We have been unable to locate the specific matter you are receiving calls for. Please provide us with one of the following in order to assist you accordingly.
• ID number
• Contact number that you are receiving the calls on and date of the last call.
• Reference number for the account
You may contact us via email at ***
Should you require any additional assistance with anything else, please direct all for our attention.
Regards,
Rafieka Mohamed
Customer Care Team
Thank you for raising your concerns with us regarding the calls you are receiving.
We have been unable to locate the specific matter you are receiving calls for. Please provide us with one of the following in order to assist you accordingly.
• ID number
• Contact number that you are receiving the calls on and date of the last call.
• Reference number for the account
You may contact us via email at ***
Should you require any additional assistance with anything else, please direct all for our attention.
Regards,
Rafieka Mohamed
Customer Care Team
Norman Bissett & Associates Group's reply13 Dec 2018, 13:15
Official
Good day Lelani Van Vuuren Burger
Thank you for raising your concerns with us regarding the calls you are receiving.
We have been unable to locate the specific matter you are receiving calls for. Please provide us with one of the following in order to assist you accordingly.
• ID number
• Contact number that you are receiving the calls on and date of the last call.
• Reference number for the account
You may contact us via email at ***
Should you require any additional assistance with anything else, please direct all for our attention.
Regards,
Rafieka Mohamed
Customer Care Team
Thank you for raising your concerns with us regarding the calls you are receiving.
We have been unable to locate the specific matter you are receiving calls for. Please provide us with one of the following in order to assist you accordingly.
• ID number
• Contact number that you are receiving the calls on and date of the last call.
• Reference number for the account
You may contact us via email at ***
Should you require any additional assistance with anything else, please direct all for our attention.
Regards,
Rafieka Mohamed
Customer Care Team
