Failer to provide sattlement letter

I was offer a settlement discount on my edgars account and I paid in full. now no1 I willing to update my account at ITC and give a paid up letter.<br> <br> Below is the email dated 16 November 2015 and now it 11 December 2015. Thato does not respond to my emails<br> <br> ...<br> Good day Miss Njabulo <br> <br> As per agreement to settle account payment was received .<br> <br> Atachehment is a settlement letter that was offered to you and a paid up latter you will get it as soon as our client close the acc cause you can't receive immediately it takes 14 working day.<br> <br> Regards <br> <br> Thato Modutlwa