Exorbitant interest charges that even exceed debt

I have been paying this account for more than 5 years now, when I log onto the app they ask us to download, it reflects that my balance of the principal debt is R3K but the interest and fees are at a staggering R20K. The account never goes down, whenever I would ask how much the settlement amount is, it would always be R19K. Currently I am getting calls 3 to 5 times a day, which is charged at R26 a call, which is ridiculous and i was told it's flat rate, whether you speak for 2 seconds or a minute it's R26.

This is ******ion and I had to write a review so that I provide proof to the ombud when I lodge a formal complaint for this ******ion.