Disorganised Debt collectors - Norman Bisset & Attorneys

I am absolutely appalled by how disorganised this company is. At the end of August I checked my credit score and saw that it went down significantly due to an account that has been added from the Nimble Group. I called the Nimble group and was told the account was returned to Wonga. I called Wonga and was told that the account is with Nimble. I called them again and the consultant told me the account is with HTN attorneys this time. She gave me HTN Attorney's number. I called HTN and was told the account was sent back to Wonga. Out of frustration I let things settle down for a week or so and resumed my enquiry today.

This morning I called Wonga and was told my account was bought by Norman Bisset & Associates which falls under the Nimble umbrella. I received 3 contact numbers and was finally assisted when I called the third number ***). The consultant asked to call me back and she said she would immediately after ending the call. After not hearing from them for over an hour I once again reached out. The same thing happened. I called again and spoke to a consultant calle Noma (the only competent person who works there) and she assisted me with a settlement letter from one of my older accounts that have been paid up. She closed this account and told me my outstanding Wonga account had been handed over to one of their outsource departments (DMC) she gave me the number and I called them. The consultant (Siphosethu) from DMC informed me that no such account exists on their side and the system shows it is with Norman Bisset. Once again I called Norman Bisset and spoke to Emelda who told me that my account is with DMC. At this point I lost it!!! Throughout all my conversations I made it clear that I want to settle the account immediately and I have still not been assisted.

This is unacceptable. At this rate this account will be duplicated and I will be told I owe multiple companies. What I want is to know who has my account? What is the settlement balance? Where can I make payment? Who is sending me the settlement letter?

Norman Bisset & Associates, I suggest you treat this with urgency!!!