DT
Declan T
1 reviews | Active since Apr 2018
09 Mar 2021, 12:34
Dismal communication
Disgusting customer experience with them. I have tried to use their online chat in their portal and nobody replies within 30 minutes, I have emailed them and they do not reply or acknowledge anything.
So maybe they will actually reply to this here so I can get my issue resolved.
And do not try to tell me to email you, get someone on your end to reply to the original email I sent to this company.
Helpful (0)
Replies (2)0
Replies (2)
Norman Bissett & Associates Group's replyOfficial
17 Mar 2021, 13:26Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Norman Bissett & Associates Group's reply17 Mar 2021, 13:26
Official
Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
DT
Declan T's updateReviewer Update
17 Mar 2021, 21:12Good Day,
Please also note that I am aware of Nimble being alerted that I have paid up on Friday 12th of March at 10:02 pm GMT+0. You have not cleared that up on my account yet. One would have thought that it would have been removed already as money has been paid yet I doubt the email has been actioned.
The people on the email are as follows:
Mohammed Ahmed <***>
Kenneth Morifi <***>
Would be nice for it to be correctly removed from my account and a paid-up letter sent to me.
Kind Regards,
Declan
Please also note that I am aware of Nimble being alerted that I have paid up on Friday 12th of March at 10:02 pm GMT+0. You have not cleared that up on my account yet. One would have thought that it would have been removed already as money has been paid yet I doubt the email has been actioned.
The people on the email are as follows:
Mohammed Ahmed <***>
Kenneth Morifi <***>
Would be nice for it to be correctly removed from my account and a paid-up letter sent to me.
Kind Regards,
Declan
DT
Declan T's update17 Mar 2021, 21:12
Reviewer Update
Good Day,
Please also note that I am aware of Nimble being alerted that I have paid up on Friday 12th of March at 10:02 pm GMT+0. You have not cleared that up on my account yet. One would have thought that it would have been removed already as money has been paid yet I doubt the email has been actioned.
The people on the email are as follows:
Mohammed Ahmed <***>
Kenneth Morifi <***>
Would be nice for it to be correctly removed from my account and a paid-up letter sent to me.
Kind Regards,
Declan
Please also note that I am aware of Nimble being alerted that I have paid up on Friday 12th of March at 10:02 pm GMT+0. You have not cleared that up on my account yet. One would have thought that it would have been removed already as money has been paid yet I doubt the email has been actioned.
The people on the email are as follows:
Mohammed Ahmed <***>
Kenneth Morifi <***>
Would be nice for it to be correctly removed from my account and a paid-up letter sent to me.
Kind Regards,
Declan