ll
lance.jegels lance.jegels

1 reviews | Active since Apr 2017

21 Oct 2021, 15:35

Disgusted

I have been receiving calls from your organisation for a while now and I keep referring them back to the company in question, I was even told that the "debt" was referred back to the company. Yet, the last three days at approximately the same time I have gotten calls from your Un-friendly consultants. When I start asking questions they either talk over you or hang up. Ask Kabelo and Nozi. The calls are recorded for quality purposes is a mute point.. Call me and discuss the issue, or better yet check your client notes and do the right thing.By the way I'am saying all this at the top of my voice as your staff are rude and empathy does not feature in their vocabulary

0
Replies (1)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply22 Oct 2021, 08:55
Official
Good day,
Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert

Customer Care Team.