DayLight*******

I had an account with Jet stores that was handed over to Norman Bissett & Assoiciates. I entered into an agreement of paying R100 a month, which i did for a very long time. Last month i decided to check balance with them and they said the account was closed on the 04th May 2018 as per the client's (Jet) instruction. I have been paying until 15th January 2019. When i asked them what has been happening to the payments i was doing they said i should contact Jet Stores. On the other side Jet are saying they last received payment on the 27th November 2017 thats when the account was paid up. Now am struggling to get my refund from Norman Bissett, I have been sent from pillar to post. for almost a year they received money they knew they were not supposed to and kept it. obviously there is something wrong in a company where you keep suspense account with a balance or someone was allocating it somewhere.