Concerned about prolonged debit without updates

I had my Capitec account handed over to you in 2016 and have been paying for it without an update on my progress. Even upon request by telephone and email, I got a reply last week which stated that you do not collect bills yet my statement shows that I am being debited Norman&Bissett for the past 7 years and I feel like I am overpaying at this point.

Please give this matter your urgent attention as I need to resolve it and conclude my debt.