Communication would be GREAT!!!

I received a call today from someone in their call center. Who, what and why is still unknown to me as I could hardly hear a word that was said from her side. She claims she could hear me......I could only make out a word here and there if she spoke slowly. I can only assume it is about my payments. Why I don't know because I pay every month. If there is a problem with them they have my office number AND e-mail address, why insist on throwing bad attitude over a bad cell phone line? I make payments.....they \can't"find it"