Bad service and false promises

Good day'

I made a payment of R1329.01 on the 13th June 2022 to the Mpowa account that was handed over to Norman Bissett and i keep on getting calls daily from them that the account is not paid. I sent the proof of payment to the lady named Lebogang Mothata on the email address *** and she promised to attend to the matter and come back to me of which she never did since the 27thJjune 2022 then i received another call from Sabelo who asked me to forward the proof of payment to *** promised to attend to the matter as well but he never came back to me even thought i sent him the proof of payment and the email I forwarded to Lebo I'm very much frustrated as i keep on getting calls from different people and I do send them the proof of payment but they do not revert back to me. I was given a reference that i was told to use when sending an email can someone please attend to the matter asap. the other thing it shows that i still owe Mpowa when i log in on their website and the loan i took it was a once of loan my question is why am i still owing even after paying them.

I was promised that since i made a payment to Mpowa instead of Norman Bissett they will request them to forward the payment to them of which they normally do but I've been waiting without any luck. Can you kindly attend to the matter.

i spoke to the the 3rd agent unfortunately I couldn't get her name she also promised to call me the next day but never did and the disappointing part is that when they speak to you they are so convincing you would believe that they will respond the the emails or call you back. it's been a whole month and weeks going back and forth for the same thing.

Regards' Nomsa