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bzugdien B

1 reviews | Active since Sept 2016

17 Mar 2020, 09:34

Bad service and also lack of communication.

Good day.

Hope that all is well.

I find it very disturbing that I keep on receiving calls from Norman Bissett call centre. Now 1. I know I'm being billed for all this call and emails.2. While speaking to the agent and making arrangements the phone get drop while you online with them. The customer service is very very poor. I am currently unemployed and have send all my documents through to Associates Group to let them know I'm unable to make payment on this account.. ( This was done 2 weeks already) but everyday I still keep on getting a call from them. NORMAN BISSETT I AM CURRENTLY UNEMPLOYED AND CANT AFFORD TO MAKE PAYMENT I HAVE 3 KIDS THAT I NEED TO PROVIDE FOR..

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Replies (1)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply17 Mar 2020, 13:36
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team