bad service

I have been aending email requesting 50%discounts on all 3 account sold to you by finchoice and home choice,i would like to settle on the 5th March with no joy no response, they call me all the time for the same response,you once have me 50%on these account i made arrangements in two of them but because no one is assisting me on my side i stopped them,things are bad we are loosing our jibs so before that happens we will like to pay out debts buy if we not given an opportunity and be treated like this its not fair can a get the settlement dicount letters and the detailed statement s to send for recalculation and check indumplum and all before a i settle them,but no one has sent me anything