Bad customer service and false reporting on credit bureaus.

What rude and distasteful call center agents. Most of them when they call you are rude and land up putting the phone down in your ear. I told them I was retrenched in 2020 and when I'm asked to make higher payments I tell them I don't regular income, I get replies like; it's your debt not mine, you should have thought about making debt or go find work. Nothing is ever recorded on the system, otherwise there would be a info history that would shed light on why accounts are in the situation they are in and we wouldn't have to repeat things every time.

I have been paying most months and yet the incorrect info is given to the credit bureaus which has negatively impacted my credit score. The dishonesty to submit inaccurate info to the credit bureaus is damaging to a persons credit record trying so hard to maintain a good credit record under tough circumstances.

Not once did I deny I owed the money and neither did I say I wouldn't pay, I merely made payment arrangements which seems to be an issue every month because the amount I pay is not good enough.