LG
Liandra G

1 reviews | Active since Sept 2021

17 Sept 2021, 16:43

annoying

Hi I had accounts with Capitec Bank. Things went financially bad on our side. So my dept. got sold to above mentioned Business. They kept phoning me day after day. Nonstop On the 17/08/2021 I have settled my accounts with this above mentioned Business and requested a paid up letter. I never received one. and eventually they started phoning me again demanding me to settle my accounts. I then referred to the date that I paid and email sent, telling them I have paid my accounts, I just need the paid up letter. yesterday 16/09/2021 they rep**** back to my email and sent me the paid up letter of all 3 accounts. today they are phoning me again nonstop asking when I will be settling my accounts. I mean. this should be on their records. and before they start talking to you they do tell you that all calls are being recorded. How can one stop them from phoning a person nonstop. they even phone like after 8 in the evenings. THIS NEEDS TO STOP!!! Thank You

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Replies (1)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply20 Sept 2021, 12:12
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team