Angry Customer

It is almost one year now since I paid up my MTN account. I have been waiting for my settlement letter ever since. Reflecting back this pains me as the debt collectors from Norman Bissett would harass me daily and then eventually I settled the account. Now they are the ones who are not living up to their agreement. I have called tirelessly throughout this year and the last lady I spoke to assured me that in 30 minutes time from the time of the call (March 2023) I would receive my settlement letter...but to date, I haven't received anything.