ADDITIONAL CHARGES NOT RELATED TO ACCOUNT AND CHAR

HELLO<br> I HAVE A GREAT CONCERN FOR THE INCREASING AMOUNTS BEING ADDED TO MY ACCOUNT WITHOUT INFORMING ME. I WANT TO SETTLE THIS ACCOUNT BUT ON NUMEROUS OCCASSIONS NO ONE HAS RESPONDED TOP MY REQUESTS FOR A STATEMENT I HAVE BEEN PAYING FOR A LONG TIME ON THIS ACCOUNT BUT INSTEAD OF IT BECOMING LESS THE ACCOUNT IS GOING UP FOR COMMISSIONS AND INTERESTS THAT ARE DIFFERENT RATES AND IN THE MONTH OF JUNE WHEN A CONSULTANT CALLED ME TO MAKE PAYMENT SHE WAS SO RUDE SHOUTING ABOVE MY VOICE TELLING ME I NEED TO PAY MY DEBT WHICH WAS WAY OUT OF LINE WHEN I REQUESTED THE VOICE RECORDING THEY IGNORED Y REQUEST, MY QUESTION IS HOW AM I SUPPOSED TO SETTLE MY ACCOUNT IF THE BALANCE KEEPS INCRESING RAPIDLY, SINCE WHEN DO YOU CHARGE COMMISSION FEES ON THE CUSTOMER FOR PAYMENT ON TOP OF INTEREST THAT FLUCTUATES MONTHY? MY ACCOUNT WAS ON R8400 WHEN NBA TOOK OVER NOW ITS OVER R1000. SOME PLEASE HELP ME, NBA PROMISED TO GIVE ME A SUMMER DISCOUNT AND TO THIS DAY I AM STILL AWAITING A RESPONSE FOR THE AMOUNT AS I COULD NOT VIEW THEIR ATTACHMENT THEY SENT ME MORE THAN A MONTH AGO