DW
Danette W

1 reviews | Active since Nov 2011

07 Oct 2015, 15:17

5 calls in 1 day - no one has a clue!!

This is my second attempt at a complaint on here! I have also emailed to have a person of authority contact me. However, the only calls that come from this company are the constant and blatant harassment. 5 calls today and no one has a clue about why they are even calling me. Today I recorded my call with a representative who promised to get a manager to call me back, after she had admitted that there were some serious issues with the information you have!! I NEED THIS SORTED OUT NOW!!! I have a recording and I informed her that I was recording the call. <br> <br> 1. Revolving Loan - FNB. I have made an arrangement with FNB to pay R 350 per month into my account for the monthly debit. I have done so as promised with FNB <br> 2. Overdraft?! - FNB. I had escalated the matter of the overdraft to my branch and they have reversed the charges, putting me in credit! I DO NOT HAVE AN OVERDRAFT WITH FNB. Please remove this from your records. <br> 3. Nashua Mobile - I last had a contract with Nashua Mobile in 2002, where full payment was made before I moved to the UK. I do NOT owe Nashua Mobile any money and if I did, it would be prescribed!! <br> <br> SORT THIS OUT ASAP!!! I am beyond livid with your company!!

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Replies (1)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply07 Oct 2015, 15:57
Official
Hello Danni468,

Our apologies for the inconvenience you've experienced.

Your comments have been forwarded to the Customer Service Department who will investigate the matter and respond directly to you.

Kind regards,

The Admin Team