AG
Ayabonga G
1 reviews | Active since Nov 2019
16 Mar 2020, 13:00
2 months waiting PRESCRIPTION
My account with African Bank was sold to Norman and Bissett & Associates in 2016. About 8 weeks ago I contacted them to raise a prescription , to this date no one is giving me any feedback , Their call center says Prescription department has no landline that i can reach them from and they aren't able to check the progress....
Why does it needs to take more than 2 months to prescribe an account? As a law firm you should know very well that I am within my rights to raise a prescription as this in an old account.....
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Replies (2)
Norman Bissett & Associates Group's replyOfficial
16 Mar 2020, 15:53Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Norman Bissett & Associates Group's reply16 Mar 2020, 15:53
Official
Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
AG
Ayabonga G's updateReviewer Update
16 Mar 2020, 16:12You send this to everyone here , I need a proper response so that I know this message is not automated.
AG
Ayabonga G's update16 Mar 2020, 16:12
Reviewer Update
You send this to everyone here , I need a proper response so that I know this message is not automated.