Worst service ever

This company is a *****, I dealt with Karen to claim for my unemployment fund. She took my money (R895) and did not deliver. I tried calling her, she doesn't answer, I tried leaving a voice message but her mail box is always full so you cannot even leave messages. I emailed her and she doesn't respond timeously or she ignores my email plea's for a refund. I asked for a refund because she didn't start to submit the documents I sent to her as she said my documents didn't have information she required to submit. It was strange because at the time the company that I was retrenched from had filled in numerous forms for other employees that were also retrenched in the same way and they received their UIF pay out, so I politely told her to just refund my money and I will get it done on my own. I ended up sorting my UIF on my own and got paid before getting any feedback or response from her. It's been a year later and she still hasn't refunded my money. I am not one to complain but I don't wish for anyone else to lose any money trying to use Karen's NoQuif services. She makes you pay in full upfront before delivering any services so once your money is gone she can ignore you. It seems she can do this because people who use her services don't have money to get a lawyer involved and she can get away with it. It's disgusting! How many R895 or more has she taken already?