UIF

I paid an fees to Karen to help me with my "SHORT TIME CLAIM" at UIF. She said that she does do this type of claim. This has been going on since June 2021 and to date she keeps saying that at the UIF department there is not that can help her and I'm getting very annoyed. When you do try and call her the phone is off, she take days before answering emails. I'm afraid that i will not be able to claim as June 2022 is approaching and i still do not have any answers let alone money from the UIF.