Non-existent service levels

I'm extremely disappointed with the service received from Karen. I paid her in June and the last email I received was in July. To date Karen does not reply to my emails and doesn't answer her phone either. I don't even know what my UIF login details are to try and sort out my claim myself. It's terrible that people get away with this type of service after you have paid for something more. Save your money and try and sort it yourself, at least you'll know where you stand.