Great service under trying circumstances

Submitted my claim to Karen with the requisite payment. She was responsive from day 1 and quickly submitted the outstanding information with the UIF department from my employer. Process took about 4 months, but not Karen's fault (due to UIF being understaffed and busy with TERS payments) as she kept me updated monthly on progress. Happy to say I received my UIF payment once Karen informed me that it had been approved.

Definitely not a ****. Worth every cent I paid her to not have me stand in queues at the UIF offices. Thanks Karen. Keep up the good work.