Extremely poor communication and service

When I initially made contact with Karen, her responses was virtually instantaneous. However this changed drastically after I confirmed payment.

The time between replies to my few E-mails (her preferred method of communication) dwindled from weeks to months and now finally to absolute silence.

My process started in September 2021 and to date I have not yet received any payments or notifications from DoL. Requesting updates from Karen is futile as she just do not respond at all. The worst part is, I cannot track the progress, as Karen do not share your DoL login details.

I would thus not recommend her services, as it would appear that after payment is received, she will only create your account with DoL, submit your documents and nothing more (something any individual can do).