Better Communication Needed

I was initially in contact with Karen on 24 November 2020 and received an immediate response for upfront payment and later required documentation which was sent through as requested. Communication was good until 28 December which is the last time I have heard from her and after numerous attempts at emails, messages and trying to get through on the phone, I have still yet to receive a response on the update of my claim. Reading all the negative reviews I see Im not the only one struggling.

I understand that there is a backlog of UIF claims, but a simple response letting you know that they haven't in fact done a runner with your money goes a long way in putting one's mind at ease about the service.