Unhappy clients bad service with excuses

Dear Hellopeter Team,

I am writing to express my extreme dissatisfaction with the service I have received at Noord Wes. I took my car in for repairs, and I have been without a vehicle for an extended period. Initially, I was told they were waiting for delivery of parts, but now they claim that the parts received are incorrect.

What I don’t understand is why they ordered parts from Cape Town instead of sourcing them from Pretoria or Johannesburg, which would have been much more efficient and would have avoided these delays. This has caused me significant inconvenience, and I am frustrated with the lack of communication and transparency.

I feel as though I am being treated unfairly, and I am unsure if this is due to my race or if this is just poor service overall. I have already paid for the services, yet I have not received the timely and professional service I expected. I am tired of being patronized and left without a resolution to this issue.

I am requesting immediate action on this matter, as I am in urgent need of my vehicle and a clear explanation of why these delays continue.

I trust that my complaint will be addressed promptly and that I will be updated on the steps taken to resolve this issue.