Unacceptable Service Delivery

Absolutely disgusted with the service I've received from Noola. I placed an order in November and was told it will arrive end of January. While I understand that shipment delays happen and are often out of our control, every single deadline I have been given by Noola has been missed and I am still yet to receive my order. You pay a premium price to receive a quality product but the quality of your service is extremely poor. Your SMS sent out last week Thursday (20/02) stated that the shipment would arrive at your warehouse by Tuesday (25/02). On Wednesday (26/02) I received another SMS stating that the order is being finalised at your warehouse and will receive delivery by this Friday. I sent Nicole an email yesterday morning clarifying that my order would arrive this Friday as promised but never received a response. This morning I called in only to find out that my order is still being processed to be handed over to the courier today and it will take 2-3 business days to arrive. This is totally unacceptable when you have promised your customers otherwise. I don't care what you need to do - find another courier if you have to - but my order needs to be sent for overnight express and be delivered tomorrow as "promised". Unfortunately time is not on my side and you need to pull your socks up guys. I have posted this same complaint to their Facebook page but clearly they are not transparent with their customers as visitor posts on the page are hidden.