KM
Kerryn M
1 reviews | Active since Jul 2015
05 Aug 2019, 11:43
Terrible Follow Up Service/Trade-In Options
My friend purchased a NoolaBug 3 in 1 Travel Set in December 2016 for her son. With him being in the hospital for quite some time in the early months, and then him outgrowing it quite rapidly, she didn't get much use of it, so I asked if she would sell it to me as we were trying and the set was in such great condition, she had not gotten the isofix for the set, which is something I wanted, so I decided I would just purchase that separately once we were expecting.
I am now expecting on the 4th October, and trying to get everything ready and finalized, so I went ahead to order the isofix, only to discover that Noola has discontinued the isofix for that generation, making my once isofix compatible chair completely non-isofix, which is not what Noola had promised when selling this chair. This now forces me to either buy a whole new seat, or trade-in the whole set.
I thought that trading in would be the most affordable way to go, seen as the set is basically brand new, but no! Noola wanted to give me a whopping R2800 back for the entire set, (basically the escalation on their prices over the past 2 years) essentially meaning that I have to pay double for a set I have yet to even use!
Just extremely disappointed in a company I once would have highly recommended.
Helpful (0)
Replies (10)0
Replies (10)
Noola's replyOfficial
05 Aug 2019, 12:23Hi Kerryn
It is unfortunate you feel this way, developing new and improved product is a strategy of most businesses.
The product you have bought was great at the time, the new car seat and base however is not compatible with your car seat as it is already 3 years old.
It is unfortunate you feel this way, developing new and improved product is a strategy of most businesses.
The product you have bought was great at the time, the new car seat and base however is not compatible with your car seat as it is already 3 years old.
Noola's reply05 Aug 2019, 12:23
Official
Hi Kerryn
It is unfortunate you feel this way, developing new and improved product is a strategy of most businesses.
The product you have bought was great at the time, the new car seat and base however is not compatible with your car seat as it is already 3 years old.
It is unfortunate you feel this way, developing new and improved product is a strategy of most businesses.
The product you have bought was great at the time, the new car seat and base however is not compatible with your car seat as it is already 3 years old.
Noola's replyOfficial
05 Aug 2019, 12:23However the new iSize car seat and ISOFIX base is compatible with your stroller. You are welcome to purchase a new seat and new base and for this we can provide you a better price, like we have with all the previous customers who wished to upgrade.
Noola's reply05 Aug 2019, 12:23
Official
However the new iSize car seat and ISOFIX base is compatible with your stroller. You are welcome to purchase a new seat and new base and for this we can provide you a better price, like we have with all the previous customers who wished to upgrade.
Noola's replyOfficial
05 Aug 2019, 12:23We are more than happy to accommodate you and the value of your stroller being three years old of R2800 we have offered, is fair in our opinion as we would have spent additional funds to service it and market it in our pre-loved section.
Noola's reply05 Aug 2019, 12:23
Official
We are more than happy to accommodate you and the value of your stroller being three years old of R2800 we have offered, is fair in our opinion as we would have spent additional funds to service it and market it in our pre-loved section.
Noola's replyOfficial
05 Aug 2019, 12:24APOLOGIES, the replies are only limited to 300 characters at a time. Therefore reply was broken up.
Please advise how we can assist you further.
Please advise how we can assist you further.
Noola's reply05 Aug 2019, 12:24
Official
APOLOGIES, the replies are only limited to 300 characters at a time. Therefore reply was broken up.
Please advise how we can assist you further.
Please advise how we can assist you further.
KM
Kerryn M's updateReviewer Update
05 Aug 2019, 12:39Dear Noola,
I am all for developing new and improved products from the market, especially concerning the safety of children, but when doing these developments Noola should be taking into consideration their existing client base - and not just future income. I do not believe that the isofix could not have been altered to fit the iSize and the the older generation seat - instead, Noola decided that was not needed - so provide a viable option for those clients who you sold "Isofix" compatible seats!
You say you have a "pre-loved" section - why can I not be given an option to buy a "pre-loved" isofix?
I am all for developing new and improved products from the market, especially concerning the safety of children, but when doing these developments Noola should be taking into consideration their existing client base - and not just future income. I do not believe that the isofix could not have been altered to fit the iSize and the the older generation seat - instead, Noola decided that was not needed - so provide a viable option for those clients who you sold "Isofix" compatible seats!
You say you have a "pre-loved" section - why can I not be given an option to buy a "pre-loved" isofix?
KM
Kerryn M's update05 Aug 2019, 12:39
Reviewer Update
Dear Noola,
I am all for developing new and improved products from the market, especially concerning the safety of children, but when doing these developments Noola should be taking into consideration their existing client base - and not just future income. I do not believe that the isofix could not have been altered to fit the iSize and the the older generation seat - instead, Noola decided that was not needed - so provide a viable option for those clients who you sold "Isofix" compatible seats!
You say you have a "pre-loved" section - why can I not be given an option to buy a "pre-loved" isofix?
I am all for developing new and improved products from the market, especially concerning the safety of children, but when doing these developments Noola should be taking into consideration their existing client base - and not just future income. I do not believe that the isofix could not have been altered to fit the iSize and the the older generation seat - instead, Noola decided that was not needed - so provide a viable option for those clients who you sold "Isofix" compatible seats!
You say you have a "pre-loved" section - why can I not be given an option to buy a "pre-loved" isofix?
Noola's replyOfficial
05 Aug 2019, 12:51Dear Kerryn
Unfortuneltey there was no option to alter as a car seat is always compatible with the specific base. We don't have an ISOFIX in our pre-loved section. If we do, you will be the first to be notified.
Unfortuneltey there was no option to alter as a car seat is always compatible with the specific base. We don't have an ISOFIX in our pre-loved section. If we do, you will be the first to be notified.
Noola's reply05 Aug 2019, 12:51
Official
Dear Kerryn
Unfortuneltey there was no option to alter as a car seat is always compatible with the specific base. We don't have an ISOFIX in our pre-loved section. If we do, you will be the first to be notified.
Unfortuneltey there was no option to alter as a car seat is always compatible with the specific base. We don't have an ISOFIX in our pre-loved section. If we do, you will be the first to be notified.
KM
Kerryn M's updateReviewer Update
05 Aug 2019, 13:31 "no option to alter as a car seat is always compatible with the specific base" - this is most certainly not true, multiple car seats are compatible with multiple bases - my sister-in-law has in fact just bought a travel set which the isofix is compatible with the car seat AND the bassinet, so it is only Noola that have made them custom to each individual car seat.
I feel as though Noola has 1. Sold a lie, 2. Not informed customers of discontinuing the isofix compatibility they had promised, and 3. Made no effort to correct the situation.
I therefore will be taking this further.
I feel as though Noola has 1. Sold a lie, 2. Not informed customers of discontinuing the isofix compatibility they had promised, and 3. Made no effort to correct the situation.
I therefore will be taking this further.
KM
Kerryn M's update05 Aug 2019, 13:31
Reviewer Update
"no option to alter as a car seat is always compatible with the specific base" - this is most certainly not true, multiple car seats are compatible with multiple bases - my sister-in-law has in fact just bought a travel set which the isofix is compatible with the car seat AND the bassinet, so it is only Noola that have made them custom to each individual car seat.
I feel as though Noola has 1. Sold a lie, 2. Not informed customers of discontinuing the isofix compatibility they had promised, and 3. Made no effort to correct the situation.
I therefore will be taking this further.
I feel as though Noola has 1. Sold a lie, 2. Not informed customers of discontinuing the isofix compatibility they had promised, and 3. Made no effort to correct the situation.
I therefore will be taking this further.
Noola's replyOfficial
05 Aug 2019, 13:42Hi Kerryn, absolutley that’s other brands. Maxi-cosi and some BeSafe models do that but not NOOLA. Our car seats marry the base.
Once again, It is unfortunate you feel this and we would have wished for a different outcome.
As mentioned we will offer a better price on the combo.
Kindest regards,
Once again, It is unfortunate you feel this and we would have wished for a different outcome.
As mentioned we will offer a better price on the combo.
Kindest regards,
Noola's reply05 Aug 2019, 13:42
Official
Hi Kerryn, absolutley that’s other brands. Maxi-cosi and some BeSafe models do that but not NOOLA. Our car seats marry the base.
Once again, It is unfortunate you feel this and we would have wished for a different outcome.
As mentioned we will offer a better price on the combo.
Kindest regards,
Once again, It is unfortunate you feel this and we would have wished for a different outcome.
As mentioned we will offer a better price on the combo.
Kindest regards,
KM
Kerryn M's updateReviewer Update
06 Aug 2019, 07:41Please will you send me the info on a better price combo of the seat, even if it is then a "pre-loved" iSize model with ISOFIX, as long as it is compatible with my current set.
KM
Kerryn M's update06 Aug 2019, 07:41
Reviewer Update
Please will you send me the info on a better price combo of the seat, even if it is then a "pre-loved" iSize model with ISOFIX, as long as it is compatible with my current set.
Noola's replyOfficial
06 Aug 2019, 08:11Kindly email me your details. ***
Noola's reply06 Aug 2019, 08:11
Official
Kindly email me your details. ***