Repeated Poor client experience

Noola has great products but extremely poor customer service, and make use of a terrible courier company that delivers to their clients. I ordered a compactum from their website, it was damaged by the courier company while delivering the unit at our house. Noola arranged for the unit to be fixed (sanded and spray painted), once delivered back at our house, the runners for the drawers were damaged. The entire unit then had to be replaced. This delayed getting our nursery ready and added unnecessary stress.

I ordered a second item from their site (rocking chair), again the item was damaged by the courier company during transit. The plastic covering the chair had worn through and the material was damaged. Noola has collected the damaged chair and I am awaiting receipt of a new chair.

There has been very little, if any, urgency to manage this for me as the client. I am 41 weeks pregnant now, going into hospital on 1 March 2021, and i don’t have a rocking chair (original was delivered on 18 Feb 2021).

It’s extremely frustrating and disappointing, especially considering that you are paying a lot for the quality of the end product.