Please consider carefully before purchasing a pram

I am extremely disappointed with my experience from the very beginning, and unfortunately the way my complaint has been handled has made the situation even worse.

I purchased what is, by any standard, an extremely expensive pram. When you spend this amount of money on a premium product, you naturally expect the service, communication and delivery experience to reflect the price you are paying. Sadly, that has not been my experience at all.

I have now been waiting 6 days for delivery, with no proper resolution and what feels like a constant runaround between Noola and DCB. Instead of someone taking ownership of the problem and actually helping me, I have been left frustrated and having to chase for answers.

What disappointed me even more was the way my complaint was handled. A manager eventually phoned me, and I found her attitude incredibly rude and dismissive. Rather than listening to why I was upset and trying to resolve the situation, I was basically told that DCB is the best courier company. Quite frankly, telling an unhappy customer how wonderful your courier company is does absolutely nothing to address the fact that the customer is still sitting without the very expensive product they paid for.

I wasn't looking for excuses or a defence of the courier company. I was looking for someone to acknowledge the problem, take responsibility and tell me what was being done to resolve it.

The entire conversation left me feeling as though my complaint was an inconvenience rather than a legitimate concern from a paying customer. For a company selling premium-priced baby products, I expected a completely different level of customer care.

Buying a pram for a new baby is supposed to be an exciting and special purchase. Instead, this has turned into an incredibly frustrating experience.

I genuinely wish I had taken the time to read more customer reviews before making this purchase. Had I known that this would be the level of service I could expect after spending so much money, I would seriously have reconsidered my decision.

At this stage, it isn't even only about the delayed delivery anymore. It is about the lack of communication, the constant runaround, the dismissive way my complaint was handled and the complete lack of urgency in resolving the situation.

A premium price should come with premium service. Unfortunately, my experience has been anything but premium.

I am incredibly disappointed with both the service and the way I have been treated as a customer. This entire experience has taken all the excitement out of what should have been a very special purchase.