1 reviews | Active since Jan 2016
NOOLA - WORST SERVICE EVER
Last year on the 25th of November 2018 I ordered a special from Noola which includes a stroller, car seat, "grab and go organizer"" and a nappy bag. After confirming the order it said that delivery is due Middle January 2019 - which was not a concern as my baby was due end February. At Mama Magic a week after our order we ordered an isofix base which they said they would add to our order. They then explained that we would have to pay shipping of R 450.00 again - although it is one shipment! We refused and they said that they would "write off"the shipping even though they have to add it. In January 2019 I followed up with them on when we can expect delivery. I was told that it would only be end of January 2019. It then shifted to middle February. They put us on an sms system and the date just kept on being moved on with a week. It has been almost 3 months with no definite answer on delivery. Then on the 13th of February 2019 I receive an sms to say that due to high volumes I will only receive my accessories (which I ordered on the 25th of November 2018) end of March!! This is the worst service I have ever experienced. You pay a fortune for the product and they just send you a bulk sms talking about delays!
Even though I assume it is a good product I would definitely NOT recommend them as it is not worth the wait and the money or the bulk sms telling you about yet ANOTHER delay. There are other similar products on the market which are cheaper to begin with and the service is much better.
