CM
Carmen M
1 reviews | Active since Aug 2019
20 Mar 2021, 13:30
Noola - very disappointing
I am absolutely appalled by this company. Firstly, we received our stroller and car seat a month after it was due to arrive just days before baby was due and secondly, the sprint stroller we received had brown stains all over the bassinet hood! The stains do not clean away. Absolutely ridiculous for the amount you pay for this product. I am yet to receive feedback regarding an exchange of the stroller. Surely the company should do quality control before products are shipped!
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Replies (5)0
Replies (5)
Noola's replyOfficial
20 Mar 2021, 14:21Dear Carmen
We are terribly sorry to here about your experience.
While we strive to produce top quality products and have excellent customer service, there are sometimes errors that arise such as a defective product.
Have you been in contact with our warranty department?
We are terribly sorry to here about your experience.
While we strive to produce top quality products and have excellent customer service, there are sometimes errors that arise such as a defective product.
Have you been in contact with our warranty department?
Best regards,
Noola's reply20 Mar 2021, 14:21
Official
Dear Carmen
We are terribly sorry to here about your experience.
While we strive to produce top quality products and have excellent customer service, there are sometimes errors that arise such as a defective product.
Have you been in contact with our warranty department?
We are terribly sorry to here about your experience.
While we strive to produce top quality products and have excellent customer service, there are sometimes errors that arise such as a defective product.
Have you been in contact with our warranty department?
Best regards,
CM
Carmen M's updateReviewer Update
20 Mar 2021, 14:48I have emailed your info address, I do not have your warranty department details. Please can I ask your intervention with this to fast track a solution and exchange of the stroller seat.
CM
Carmen M's update20 Mar 2021, 14:48
Reviewer Update
I have emailed your info address, I do not have your warranty department details. Please can I ask your intervention with this to fast track a solution and exchange of the stroller seat.
Noola's replyOfficial
20 Mar 2021, 15:05Hello Carmen
Thank you for your reply.
Our product warranty email is ***.
Could you kindly send us your order number so we can contact you.
Thank you for your reply.
Our product warranty email is ***.
Could you kindly send us your order number so we can contact you.
Best regards,
Noola's reply20 Mar 2021, 15:05
Official
Hello Carmen
Thank you for your reply.
Our product warranty email is ***.
Could you kindly send us your order number so we can contact you.
Thank you for your reply.
Our product warranty email is ***.
Could you kindly send us your order number so we can contact you.
Best regards,
CM
Carmen M's updateReviewer Update
20 Mar 2021, 16:28#12061 - order is under David / Carmen Martin.
CM
Carmen M's update20 Mar 2021, 16:28
Reviewer Update
#12061 - order is under David / Carmen Martin.
Noola's replyOfficial
20 Mar 2021, 16:43Thank you Carmen.
I have forwarded your request onto our product team.
Please note that we are back in the office on Tuesday as Monday is a public holiday and will address your query first thing.
Have a wonderful weekend ahead.
I have forwarded your request onto our product team.
Please note that we are back in the office on Tuesday as Monday is a public holiday and will address your query first thing.
Have a wonderful weekend ahead.
Best regards,
Noola's reply20 Mar 2021, 16:43
Official
Thank you Carmen.
I have forwarded your request onto our product team.
Please note that we are back in the office on Tuesday as Monday is a public holiday and will address your query first thing.
Have a wonderful weekend ahead.
I have forwarded your request onto our product team.
Please note that we are back in the office on Tuesday as Monday is a public holiday and will address your query first thing.
Have a wonderful weekend ahead.
Best regards,