Late delivery and now product is "out of stock".

I don't understand how Noola received the Best Luxury Baby Travel Systems award for 2023. Looking at their existing Hellopeter score and based on my experience placing a first order with them, I can only think the award is self-proclaimed. I placed an order in August for delivery end of September. My order arrived late, middle October, and some of the items were missing from the order with no communication beforehand. The original shipping email and tracking details stated that all items in my order has been sent out. I had to make a phone call to find out what's going on. I'm now told the items that were missing from my order are out of stock and I'll have to wait. Pathetic service. This was my first time ordering from the Noola online shop, I'm disappointed in your customer service Noola. My recommendation to other people is to buy any other brand that is not Noola. I'm now probably going to get some generic reply on this post stating that we're sorry, that this is not the customer service we strive for and that we will follow up with out team...NOT GOOD ENOUGH!