Disappointing customer service and huge delay

Products are great if you ever get them. We placed our order 27 January to arrive end of February for our baby due beginning of April. We’re now in April, 3 days to go and missing part of our order. When I followed up last week I was told I’d have it by the end of the week, didn’t get it, and have just been told the ship docked on the weekend (so not sure how I was getting our order last week?) no urgency, copy and paste apology hours later. Shocking customer service that do their products zero justice. How disappointing