Absolutely horrible!

⭐ Extremely disappointing experience — especially for the price.

I placed a very expensive order with Noola because they advertise a luxury experience and give the impression that everything will be handled professionally and smoothly. Unfortunately, my experience has been anything but luxurious.

Noola chose to use DCB Logistics for the delivery, and this has turned what should have been a premium, stress-free experience into an absolute nightmare. I have now been waiting over a week for my order, with practically no useful communication or assistance.

Trying to get information about my delivery has been incredibly frustrating. And when I finally contacted Noola directly, the lady I spoke to on the phone was just as rude and unhelpful. For a company charging premium prices and promising a luxury experience, I expected a completely different level of customer service.

If you're paying this much money for a product, you shouldn't have to chase the company for answers, struggle to get hold of the courier, and then be spoken to rudely when you ask for help.

A luxury brand should provide a luxury experience from the moment you place the order until the moment it arrives. Unfortunately, that has absolutely not been my experience with Noola.

Very disappointed and honestly questioning whether the premium price is worth it when the service is this poor.