1 reviews | Active since Jun 2023
Kept me hoping - All in Vain
This is a review on service and not on the product. I never got the chance to use the NoNic Necklace. I placed my order on 18 Nov 2024 (3x Necklaces was ordered (Gold, Black & Rose Gold - Myself and 2 friends placed our order together). Received an email from the support line on the 19th Nov, to advise that the Gold "was out of stock"! After a couple of emails I was told they would have the gold in stock by "end of next month" (That then being end December). I opted to wait (with my two friends) till end of December for the gold to be back in stock. On 6 Jan I contacted them to follow up - The usual service levels... you must contact the supplier to get things done! Received a mail today (7 Nov) to NOW tell me that I must select a different colour, they will no longer be receiving the GOLD. I am disappointed in the fact that I was prepared to wait, then to only be told NO? I have now requested a refund instead, there are many suppliers on the internet.
They did mail me on the 9th Jan to state: " Please let us know which colour you would like to replace the gold with "... REALLY - No one can read at this company - I explained numerous times that I did not want another colour.... So I requested them to rather refund me in full. I followed up on the 14th and again today 16th Jan, just to get asked the exact same question from the person that man's their "support line". Again this poor soul cannot read or scroll down! Sevrice is really non-exsistant.
They did mail me on the 9th Jan to state: " Please let us know which colour you would like to replace the gold with "... REALLY - No one can read at this company - I explained numerous times that I did not want another colour.... So I requested them to rather refund me in full. I followed up on the 14th and again today 16th Jan, just to get asked the exact same question from the person that man's their "support line". Again this poor soul cannot read or scroll down! Sevrice is really non-exsistant.