Nomination South Africa Customer Service = non-exciting + faulty product

I've had the worst experience dealing with Nomination South Africa. 1 September I ordered a bracelet online and at first I had to cancel my bank account as it kept giving me strange requests and thought this was *****. Everyone also complained on their facebook page after getting a hold of head office they processed this manually. I emailed them to ask if all was in order and a week later they rep**** and I received my bracelet. I bought the rose gold butterfly bracelet and realized that this was coming off, it wasn't even two months and haven't even worn it that much to be doing that. I came back from holiday and sent the email 5th January. Numerous emails to *** and no response i have phoned their head office and no one answers. I have contacted their Facebook and they keep saying 'someone' more like no one will be in touch. I eventually contacted the Italy branch *** and this was no help either as they said I should email a complaint which I already have done. This is a month later and this has not been resolved and they just don't care.

I should not have bought this in the first place. I am a loyal customer and always like buying these as gifts. But I will no longer support them. #boycott