JZ
Johan Z
1 reviews | Active since Dec 2011
28 Mar 2023, 21:34
Terrible Customer Service in fact None from Yealink / Nology
Its absolutely incredible to me when a large company just do not care at all about the customers that support them.
We own at home and in our business several Yealink Voip phones.
Some of them use AAA Rechargeable batteries.
You cant use any type in it as phone rejects it. Yealink even mentions this in the manual.
I sent them over a week ago *** a customer support request to ask where to buy the correct type and if can be purchased from them.
Well what do you know they just blatantly ignore their customers.
It seems being a large company gives them the right no to give customer service to their customers.
Very very sad.
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Nology's replyOfficial
29 Mar 2023, 10:00 Dear Johan V,
We are sorry to hear about your frustrating experience with Nology's customer support. We understand how important it is to receive timely and helpful support when encountering issues with a product.
It's possible that there has been a miscommunication or oversight, and I would encourage you to provide us with your contact details. Alternatively, you may contact us by phone to try and resolve the issue.
Kind regards
Nology
Nology's reply29 Mar 2023, 10:00
Official
Dear Johan V,
We are sorry to hear about your frustrating experience with Nology's customer support. We understand how important it is to receive timely and helpful support when encountering issues with a product.
It's possible that there has been a miscommunication or oversight, and I would encourage you to provide us with your contact details. Alternatively, you may contact us by phone to try and resolve the issue.
Kind regards
Nology