Nology. Android Box

In July 2019 I purchased as TV box. After setting it up the box I connected a usb hdd which did not work. I tried all the settings given by Nology and did not work. I then left it thinking the unit does not connect to external hdd by what information given to me by Nology. Then only in march I contacted Nology again to see if there was any updates to get the usb hdd connected. Which again no luck. Still was told the the unit is for peripheral devices only. After a few days I was asked to send the unit to Tech.co.za so it could be checked out. Once the unit was tested it and found not working. They replaced my box and confirmed there was a problem with the unit.