UNPROFESSIONALISM AT ITS BEST : Nokofin / Credit Check

Unprofessionalism at its Best, I gave them a call and we discussed about a prescription account plan that my agent Moeketsi who was very polite and helpful with creating a file, and after two days of creating a file I discovered that their service will not be of use as I don't qualify for a prescription, I called them immediately to advise them about this information which Moeketsi also advised that based on the information that I have provided ,I will not qualify for a prescription, Therefore Check check/ Noko Fin will not be of any use and they should cancel my account , an amount of R1840 went out of my account and it's a struggle to get someone to assist me with a refund , I am constantly been transferred to Cynthia who either hangs up or I just hear her talking in the back ground with the other colleagues , my QUESTION is , are you really planning to take my hard earned money in this economy for nothing ? No service rendered at all, just for nothing and just like that?